1. EXCHANGE POLICY
Size Issue & Design Change: Exchange possible. For design exchange, a credit note valid for 3 months will be issued.
Time Frame for Exchange: Must apply within 2 days after receiving the package.
Procedure: Product must be unused, with original tags and labels. We will arrange FREE pickup from our end. The exchange process takes 12-15 business days.
Limitation: Items exchanged or purchased with a credit note are not eligible for further returns or exchanges. Exchange is a one time process
Custom Orders: No return/exchange for custom orders. These must be prepaid.
Fitting Issues: Margins up to 3 inches are available for minor fitting adjustments.
Combo Deals: No Exchange for Combo Deals.
2. RETURN POLICY
Applicable Conditions: Only for defective or damaged products (unboxing video is required).
Time Frame for Returns: Must inform within 2 days after receiving the package. We will arrange FREE pickup from our end.
Credit Note: A credit note valid for 3 months is issued; no refunds to the source account.
3. CANCELLATION POLICY
Prepaid Orders: No cancellations allowed.
Cash on Delivery (COD): Cancellation within two hours of placing the order. No cancellations accepted after this period.
4. REFUND POLICY
Refunds to Source Account: There are no refunds to the source account against sold merchandise. A credit note valid for 3 months validity is issued in case of return/exchange.
Contact Information
For exchanges or returns, please submit your request here
Email us at westernnaari2023@gmail.com