Privacy policy

Effective Date: February 8, 2026

This Privacy Policy describes how Western Naari (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us (collectively, the "Services").

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

Contact Information: Name, shipping address, billing address, email address, and phone number.
Order Details: Items purchased, payment confirmation, and shopping preferences (wishlists/cart items).
Payment Information: Processed securely through our payment partners. We do not store full credit/debit card details on our servers.
Device Information: IP address, browser type, and "Usage Data" collected automatically through cookies and pixels to improve your experience.

2. How We Use Your Information

We use your data to fulfill our commitment to you, including:

Order Fulfillment: Processing payments, arranging shipping, and handling returns/exchanges.
Customer Support: Responding to your inquiries and sending order updates via email or WhatsApp.
Marketing (With Consent): Sending you updates on new collections, "Privi Member" perks, and special offers. You may opt-out at any time.
Security: To detect and prevent fraudulent transactions and ensure the safety of our users.

3. Cookies & Tracking Technologies

Our website uses cookies to remember your actions and preferences. These help us understand how you interact with our site so we can optimize the layout and product recommendations. You can disable cookies in your browser settings, though some features of the site may lose functionality.

4. Third-Party Sharing

We do not sell, rent, or lease your personal data. We only share information with trusted partners necessary to run our business:

E-commerce Platform: Our store is powered by Shopify.
Logistics: Courier partners (to deliver your orders).
Payments: Secure gateways (to process your transactions).
Analytics: Tools like Google Analytics to help us understand site traffic.

5. Data Security & Retention

We take reasonable and appropriate technical measures to protect your data. We retain your personal information only for as long as necessary to maintain your account, provide services, and comply with legal requirements.